Throughout my career I have been asked one specific question over any other, 'What does a Casino Host do'. It may be very difficult to answer. My best solution was 'I help increase the casino's profitability' that was followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even classified by Wikipedia! The position even has several names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls underneath the marketing department and often reports to The Director of PLayer Development who consequently reports to a VP of Marketing.
Most casino players haven't ever met a bunch, determine if they have tons or qualify for a host. Some casinos may have a link beneath the Gaming tab that may introduce the Hosts for the property having a contact email. Other casinos provides you with an exact play level you need to achieve before you will be assigned a host. As stated inside a previous article, the Players Club brochure will explain at what tier level you'll be eligible for a number. Unless you might be a very large player, you have probably never met your host, or even determine have one. Until they calls that you introduce themselves and invite you time for the property. Better called Telemarketing.
The casinos use a data base of all guests which may have acquired a players card. The program that is utilized shows your play. For example; if you're a slot player it shows total coin-in/coin-out and your value for the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is each day you look at the casino. It also shows what your value towards the casino might be if made more trips.
Making more trips to your casino is based on your loyalty, the buyer service you receive, maybe if you believe lucky at the property, direct mail offers from the property, location and I am sure all kinds of other factors. What should you have had a personal casino host that greeted you in your visits, took care coming from all amenities and room reservations for your trip generating you feel comfortable within your stay? You may be a bit more loyal compared to read more that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you travel to gamble. Even local casinos have a number program.
If you might be gambling at, or frequenting home on a regular basis and spending some money, you have a number! You are saved to someone's list and will be acknowledged. I know this does not happen. The business has changed. It is much more about telemarketing and achieving you in the door. Personal customer service has become placed on the back-burner. A good host will make the time to meet and greet his guests, regardless of what the ADT. Everyone wins on this scenario. As a player you possess a contact plus a go-to person and will probably visit more frequently, receive more comps and progress up a tier or two while using players club. The casino can have an increase in play from you.
A few months ago I decided to try a casino inside a large chain of local properties that I haven't been to in certain time. I held the greatest tier card on the time I was playing there and wasn't greeted. I went the gamers club, received my new card and played somewhat. The following day I received a contact from a bunch thanking me for returning and alluring me back. I replied for the email asking why I wasn't greeted before and why I should return. I never received an answer. Would you visit this property again?
As stated before, if you might be spending a qualifying sum of money and time, you have a bunch. If you're feeling you deserve one, ask a slot floor one who is the host working and talk to them. Be cordial, polite and expect some customer support. It is their job